FAQS
frequently asked questions
1. How do I make a booking or organise third party returns?
Please call our customer service 1800 689 445 or email pickups@atmlogistics.com
2. How do I track and trace my package
Simple go to our Tracking page and key your consignment number or order number. Our network offers up to five scan touch points – example below.
ETA’s are listed for all despatched items.
Alternatively call our friendly customer service team on 1800 689 445 or email service@atmlogistics.com
3. What is the best way to present my goods for transport?
Goods should be well packed in a solid cardboard box or container and securely sealed.
Internal packaging of goods should contain bubble wrap, foam inserts, paper/cardboard fillers to eliminate possible movement during transportation.
Packaging should have a single label detailing:
- Senders name
- Receivers name
- Receivers address
- Consignment note number
- Number of cartons e.g. 1 of 3, 2 of 3, and 3 of 3
4. What is cubic weight?
The cubic weight is the parcel’s volume in cubic metres multiplied by 250.
5. What are chargeable kilograms?
Chargeable kilogram is the unit by which the shipment is charged and it will be the greater of either the actual kilograms or the cubic kilograms.
For example
This shipment measures 50cm long X 40 cm wide X 30 cm high, and its actual weight is 10 kilograms.
Cubic weight is 0.5 X 0.4 X 0.3 x250= 15 kgs
Thus cubic weight is the chargeable weight
Cubic weight is 0.5 X 0.4 X 0.3 x250= 15 kgs
6. Can you deliver to P.O boxes?
